When one delivery service…a quite well-known I may add which ends in the letters Ex…blows a delivery that just truly had to be there on time; a much lesser known parcel delivery service stepped up for me and saved the day. Their name also ends in EX…they are Naparex and recently when packages containing hundreds of books for a book-signing in Las Vegas were delivered a day late by Fed Ex – I discovered NAPAREX and found a true “team” player FULL of team players that made everything ok for me.
The books had to be delivered for a Robin Crow book-signing to Caesar’s Palace by March 6th…but Fed Ex dropped the ball and didn’t get them to their terminal outside of Vegas until the evening of the 6th…which meant they would never in a million years make it to the post-keynote book-signing at Caesar’s the following morning by 9am.
Faced with an incredible dilemma some quick online research and phone calls turned up Naparex! And in this instance….they may as well have been a superhero in tights and a cape. They certainly saved the day. After being on the phone with them dozens of times in a 12 hour period coordinating not 1 but 2 couriers to hand pick up and deliver door to book-signing table – I came away SO impressed with Danielle…Tara and their entire team. They were calm…confident and secure in the fact that their couriers would get the job done. They were thorough in the questions they asked me. Had excellent systems in place and when it became apparent that my one shipment of 3 boxes had somehow been turned into two shipments of 1 and 2 boxes each….we all agreed promptly the morning of the event to send a second courier to the Fed Ex terminal get the later boxes to the site on time.
We only made it by the skin of our teeth. No more than 5 minutes separated success from failure in this instance. BUT we did make it. I am a fan…and will spread the word. NAPAREX rocked my world last week and if you’re in a bind give them a call. They are a TRUE team.
When I facilitate corporate team-building workshops; I try so hard to impart the value of amplifying our colleagues strengths. On the phone with Danielle and Tara at NAPAREX I could hear them working TOGETHER to achieve success. I could almost hear the strategy wheels turning between the cogs of their well-oiled machine working towards a common goal. Kudos…Kudos. Oh yes…and thank you.