team building

Building a Great Team – A Dentist's Chair View

March 18, 2013 by Jeff Leave a Comment

If you have work to be done on your teeth, please take note. The following describes a situation that might make you LOVE going to the Dentist. This is not your typical open up and say “ah” experience.

Building a great team is not easy. Developing that team once in place so that it performs consistently at championship level, may be even more challenging. However, Dr. James Munro and his amazing cast at Belle Forest Dental in Bellevue, just a few minutes west of Nashville proper…. are Oscar-worthy in the quality, scripting and demeanor of their service. From the moment you walk into their office “living room” with its West Elm sense of modern, open décor you are swept into feeling as though you are in a spa. Complimentary beverages of a very wide variety await you in their help yourself, guest fridge. Watch the program of your choice on their huge flat screen TV, or assuming it’s not being utilized at the time, take a seat in their highly effective, full body massage chair, isolated in it’s own “Zen” room complete with waterfall sounds, and soft lighting to set the mood. This part of your experience really helps reduce your stress level before entering the inner sanctum.

None of this even begins to touch upon how genuinely friendly, extremely knowledgeable, or efficient the cogs turn here. Susan and Connie in the front desk area are amazing. “What flavor smoothie would you like when you’re finished?

“What’s that,” you say?

“Yes, with fresh fruit, we make a smoothie for you to take with you when done with your procedure! “

Brilliant. This clinic not only goes above and beyond in every aspect of your clinical experience with them, before, during and post-procedure….BUT they also stand by their work. If there is an issue with something that has been done, and you’re not happy with a result, they will take care of it. (Disclaimer – within reason. If you go and bash your teeth on a microphone or with a baseball bat…I wouldn’t expect any help here.)

The staff at Belle Forest Dental truly illustrates the winning definition of TEAM to me. Together Everyone Achieves More.

Caring for One Another, Especially Those Who Have No Voice

December 16, 2012 by Jeff Leave a Comment

Times are challenging to us in many ways right now. Especially in light of Fridays’ tragic events in Connecticut, we find ourselves struggling with our emotions.

While volunteering with Animal Rescue Corps (ARC) last week I had a bit of a revelation. This organization has mastered many aspects of what it takes to be a successful “team.”

They actively partner with dozens of localized animal rescue groups around the country in order to utilize what local groups are often better positioned to do, than larger more centralized groups. Foster, train and place adoptable animals. With Egos put aside, ARC is able to travel around the country to a large degree as an organizing, galvanizing and specially trained rescue team for large and devastatingly tragic operations. They have fostered a network of volunteers around the country, who typically already are on the ground with local rescues. The volunteers jump to help and organize further volunteer forces when the need arises for a large operation, as is currently happening with the 50 or so dogs rescued from a dog-fighting ring in Middle TN.

It’s been a joy to see this operation in action over the course of a few rescue’s now. Though of course, we all wish it weren’t needed. The team at ARC knows how to cater to the strengths of their team members, as well as to the strengths of team members from local partner groups. Good works are done. Success in this case means animals saved, and hopefully in many cases, forever homes found. ARC’s mantra has long been “compassion in action.” Sounds like good advice for us all at this time. Thank you for reading, and happy holidays.

Great examples of "team" being the total of sum of the parts…

October 3, 2012 by Jeff Leave a Comment

This past weekend, the European Golf team overcame a large deficit against a star-studded American side to win the Ryder Cup. They did it with passion, purpose and intention. They did it methodically, and as the underdog they did it as a unit, rather than as a collection of individual stars.

Tonight is the last night of regular season baseball in the major leagues. My hometown Baltimore Orioles are in the playoffs for the first time in 15 years. They still have an outside chance to win their division away from the vaunted NY Yankees. Either way, this team has defied all expectations this year. Predicted by most experts to be a last place team “again,” they have won with a collection of “spare parts” masterfully assembled and coached. They have done so by playing to the strengths of each player, rather than focusing on their weaknesses. Good coaches and managers in sports….much like good leaders in business, know that playing to the strengths of their team is the way to succeed….rather than the traditional western way of doing business which often focuses on yearly evaluations geared towards focusing on improving employee weaknesses. Instead, these leaders focus on putting their employees, their players in the optimum position to succeed. The Oakland A’s have done the same thing this year as well. Won as a team, largely devoid of stars.

Team-building….team improvement…team fostering….team leading…creating a culture of listening and collaboration where the team comes before individual glory. Oldest cliche in the book…but it’s still true, and still real.

Our team is looking forward to jumping on the van this weekend and heading down to Alabama for a huge team-building event with Listerhill Credit Union. Have a great day all.