It occurred to me while Sherrie, Michael and myself were working with Delta Air Lines up in “Cincy”, that we were witnessing first-hand… a true, team building Nashville style experience, in real time. It was a bit odd actually, though not in a bad way. I mean, it’s not as if we haven’t seen this many times before while facilitating a songwriting/team building program. That’s what we do. But in this case, there was so much give and take, a fast-paced, honest, transparent and ever evolving collaborative process going on in this beautiful,old library ball room. We even had to vote once or twice on using one word vs. another in certain lines of our collective song.
The back and forth brainstorming was unfolding on stage between Michael, Sherrie and myself for certain(though in my exuberance at how supremely involved the Delta Cincinnati team was, I couldn’t keep myself out of the audience)…but the back and forth dialogue and exchanging of ideas were truly happening at a dizzying pace..with an ever building crescendo… between attendees, as well as between attendees and The Song Team. It was amazing. It inspired me once again, to realize how this process can lead to such proactive dialogue. Often, this occurs between team-members who don’t readily communicate with one another outside of their “normal work circle.” This type of active listening and cross-pollination of ideas is often the place where creative solutions “live.” It’s how we find the ladder, the path that takes us to where we need to be.
Amy and Holly (we’re first name type of folks here:) run a great ship at this particular department within Delta. It was very apparent to us that they honestly believe in the “listen, care, connect” mantra which they preach at Delta. Their department is typically ranked at or near the top, in customer satisfaction rankings when compared to other “sister” departments with whom they compete company-wide, all in an effort to better serve internal and external customers. This is a testament to the fact that their team is truly empowered, engaged and inspired. It starts at the top. Thanks for including us in your annual Leadership Day program. Onward and upward 🙂